Frequently Asked Questions (FAQs)

Most organisations are up and running within a week. BalanceFlo requires no installation - it runs entirely in the browser - so rollout is as simple as sharing a link. Our onboarding team handles configuration, branding, and SSO integration in parallel, meaning your employees can start their first self-assessment within days of signing.

No. BalanceFlo was designed so that organisations without dedicated ergonomics staff can still deliver professional-grade assessments and recommendations. The platform's AI engine is built and validated by certified ergonomists with over 100 years of collective experience, so the expertise is embedded in the product. If you do have an in-house team, BalanceFlo amplifies their reach by automating routine assessments and freeing them to focus on complex cases.

Absolutely. BalanceFlo scales from teams of ten to workforces of ten thousand. Smaller organisations often see the fastest ROI because a single platform replaces ad-hoc spreadsheets, manual checklists, and expensive consultant visits. Our pricing tiers are built to be accessible for growing businesses, and you get the same AI-powered assessments and expert-reviewed content as enterprise clients.

BalanceFlo's AI models are trained and validated against assessments performed by certified ergonomists using established frameworks like REBA, RULA, and ISO 9241. In benchmarking tests, the AI recommendations align with expert opinion in over 90% of cases. Every model update is reviewed by our in-house ergonomics team before release, and the system is continuously improved with real-world feedback loops.

Yes. BalanceFlo is fully responsive and works on smartphones, tablets, and desktops. Employees can complete self-assessments, capture workspace photos, view recommendations, and access training content from any device with a modern browser - no app download required.

BalanceFlo currently supports English, with additional languages on the roadmap based on customer demand. The platform architecture is built for internationalisation from the ground up, so adding new language packs is straightforward. Contact us if you have a specific language requirement - we can often prioritise based on deployment size.

Yes. BalanceFlo encrypts all data in transit (TLS 1.3) and at rest (AES-256). We enforce role-based access controls, maintain SOC 2 Type II compliance, and undergo regular third-party penetration testing. Employee photos used for postural analysis are processed ephemerally and are not stored beyond the assessment session unless explicitly configured otherwise.

Data residency is configurable per customer. By default, data is hosted in ISO 27001-certified data centres within the EU (Frankfurt) or the US (Virginia). If your organisation has specific sovereignty requirements - for example, Australian data must stay in-region - we can accommodate that during onboarding.

Yes. We routinely complete security questionnaires, vendor assessments, and DPIAs for enterprise procurement teams. We also provide a pre-filled security pack covering architecture, encryption, access controls, incident response, and compliance certifications. Most questionnaires are returned within five business days.

BalanceFlo is priced per employee per month, with volume discounts for larger deployments. We offer flexible tiers depending on the features you need - from core self-assessment up to full-service expert-led assessments and bespoke training programmes. Contact our sales team for a tailored quote based on your headcount and requirements.

We offer annual and multi-year agreements. Annual contracts give you the flexibility to evaluate ROI within the first year, while multi-year commitments come with additional pricing benefits. There is no minimum employee count - we work with organisations of all sizes.

Yes. White-labeling is available for partners including ergonomics consultancies, insurers, and occupational health providers. You get your own branding, custom domain, and tailored content - while we handle the platform, AI engine, and ongoing updates behind the scenes.